Frequently Asked Questions

The Product I want is out of stock! What are my options?

The lead times for products out of stock are displayed beneath each product. Lead times vary between our suppliers and could be anything from a few days to several weeks

What happens if I want to make a claim under the manufacturer's warranty?

If a product breaks or experiences any other issues within the manufacturer's warranty period, you can contact our tean to assist with warranty replacement.

Is it safe to buy online?

We keep your personal information and payment details safe. You can view our full privacy policy here.

Which payment methods can I use to place my order?

A direct payment is a form of electronic bill payment for consumers that allows them to pay your bills for services or products over the Internet through your banks. Direct payment transactions occur in the form of a money transfer from a user's account arranged either through an online bank or a brick-and-mortar financial institution, which provides users with an account and routing number for the party they wish to make electronic payments to. 

What if I am interested to obtain more information about a product?

You can contact us by emailing us at info@gaiascience.co.id or call us a +62 21 4586 0646 and +62 21 2928 9933. Alternatively,please fill up our enquiry form available in our website.  Our team will get back you in 24 hours.